Frequently Asked Questions

Questions, made simple.

A smarter home should feel easy—not complicated. This page answers common questions about Votara products, compatibility, payments, delivery, returns, and support, so you can shop with more clarity and confidence.

If you do not find the answer you need, contact us at support@votara.shop. We are happy to help.

About Votara

What is Votara?

Votara is an online-only home technology store offering practical smart-home, lighting, home-comfort, entertainment, and access products for everyday living.

Our collection includes connected lighting, portable projectors, personal air-comfort products, smart door-lock solutions, and other useful home upgrades.

Where is Votara based?

Votara is based in Colorado Springs, Colorado, United States.

Votara
2020 N Academy Blvd Ste 261
Colorado Springs, CO 80909
United States

This address is not a public retail store, showroom, customer pickup location, warehouse collection point, or automatic return address.

Do you have a physical store or customer pickup?

No. Votara is an online-only store. We do not currently offer in-person shopping, showroom visits, or customer pickup.

Products and compatibility

How do I know whether a product is right for my setup?

Please review the product page carefully before ordering. Look for details about product dimensions, materials, power requirements, included components, compatible apps, network requirements, door compatibility, and intended use.

For connected or smart-home products, compatibility can depend on your device, Wi‑Fi network, app version, power source, door type, installation environment, and home setup.

If you need help, email support@votara.shop with the product name and relevant details about your setup.

Are Votara products compatible with every home, device, or network?

No. Compatibility can vary depending on the product and your individual setup.

For example, a smart door handle lock may require particular door dimensions, door materials, or installation conditions. A smart lamp or humidifier may require a compatible power source, mobile device, app, wireless connection, or network configuration. Projector image quality and setup can vary with room lighting, screen or wall surface, placement, viewing distance, and connected device.

Always check the product listing and instructions before purchase and use.

Do Votara products include installation?

Unless a product page specifically states otherwise, installation is not included.

You are responsible for reviewing the product instructions and ensuring that the product is suitable for your home or setup. For products that require mounting, door modifications, electrical work, or more involved installation, consider using a qualified professional where appropriate.

Are Votara products medical, safety-certified, or guaranteed security products?

No product should be treated as a medical device, a substitute for professional advice, or a guarantee of safety or security unless the relevant product page clearly provides verified documentation.

For example, air-comfort products are designed for general household use and should not be used as medical devices. Smart locks are access-control products, but no lock can guarantee prevention of unauthorized entry. Use products according to their instructions and maintain any existing home-safety measures.

What should I do if a product appears damaged or unsafe?

Do not use the product if it appears damaged, overheated, wet, broken, loose, defective, or otherwise unsafe.

For products with electrical, charging, lighting, network, or installation components, disconnect power where appropriate and follow the safety instructions included with the product. Contact us at support@votara.shop with your order number, a description of the issue, and clear photos or a short video where useful.

Orders and payments

Which payment methods do you accept?

We accept the payment methods shown at checkout. Depending on availability, these may include major credit cards, debit cards, PayPal, and other payment options displayed during checkout.

The final list of available payment methods may vary based on your location, browser, device, order details, and payment-provider settings.

Which currency does Votara use?

All prices on Votara are shown in United States dollars (USD) unless otherwise stated at checkout.

When will I be charged?

Your payment method may be authorized or charged when you submit and confirm your order at checkout.

Before payment is completed, checkout displays your order total, including product price, applicable discounts, shipping charges, taxes where applicable, and any optional product or service selected.

Can I use a discount code?

If you have a valid Votara discount code, enter it at checkout before completing your purchase.

Discount codes may have an expiry date, product exclusions, minimum-order requirements, usage limits, or other terms stated with the offer. Unless stated otherwise, discount codes cannot be combined and generally cannot be applied after an order is placed.

Can I change or cancel my order?

Contact us as soon as possible at support@votara.shop if you need to change or cancel an order.

We make reasonable efforts to help, but changes and cancellations are not guaranteed once an order enters processing, packing, or shipment. If your order has already shipped, you may need to follow the return process instead.

If you enabled Shopify’s self-serve cancellation setting, eligible unfulfilled items may also be submitted for cancellation through the order-status page during the available cancellation window. This is a request, not an automatic cancellation; Votara reviews the request before completing it. cite

Shipping and tracking

Where does Votara ship?

Votara currently ships to eligible addresses within the United States only.

We do not currently offer international shipping unless another destination is specifically made available at checkout.

How long does order processing take?

Orders are typically processed within 1–2 business days after purchase.

Processing includes payment verification, order preparation, packaging, and handoff to the shipping carrier. Processing time does not include carrier transit time. Weekends and US federal holidays are not counted as business days unless otherwise stated on the Site.

What shipping options are available?

Shipping option	Estimated delivery time after processing	Cost
Express Shipping	3–5 business days	$4.99
Free Shipping	5–8 business days	Free

Delivery estimates begin after processing and carrier handoff. They are estimates, not guaranteed delivery dates. Your selected shipping method, final shipping cost, and order total are shown at checkout before you complete your purchase.

How can I track my order?

When tracking is available, we send a shipping-confirmation email after your order has been dispatched. The email may include the carrier name, tracking number, shipment status, and a link to the carrier’s tracking page.

You can also use our Track Your Order page with your tracking number. Please allow time for the carrier’s tracking system to update after the parcel is handed over.

My order is delayed. What should I do?

Delivery can be affected by high order volume, carrier delays, severe weather, public holidays, peak shopping periods, address-verification issues, or transportation disruptions.

If your order is delayed beyond the expected delivery window, contact us at support@votara.shop with your order number. We will review the available information and assist where possible.

If we cannot ship an order within the promised time, we will provide an updated shipment expectation and the options required by applicable law. Federal rules require online sellers to have a reasonable basis for advertised shipping times and, if they cannot ship on time, to offer customers the applicable delay and cancellation/refund options. cite cite

What happens if I entered the wrong shipping address?

Contact us immediately at support@votara.shop.

We will make reasonable efforts to help, but address changes cannot be guaranteed once an order has been processed or shipped. Please check your address carefully before checkout, including apartment, suite, unit, building, and ZIP code details.

Incorrect or incomplete delivery information can result in delays, failed delivery, returned packages, or additional shipping charges.

My tracking says delivered, but I cannot find my package. What should I do?

First, check around the delivery location, ask household members, neighbors, or building management, and check for a carrier delivery notice. You can also contact the carrier using your tracking number.

If your package is still missing, contact us with your order number so we can review the circumstances and assist with carrier inquiries where possible.

Returns and refunds

What is Votara’s return window?

You may request a return within 30 calendar days from the date your order is delivered.

After 30 days, we generally cannot accept a voluntary return or issue a refund unless another remedy is required by applicable law.

How do I start a return?

Contact us before sending an item back.

Email support@votara.shop with your order number, the product you want to return, and the reason for your request. We will review your request and, if approved, provide return instructions and the correct return address.

Do not send products to the Colorado Springs business address unless our team confirms in writing that it is the correct return destination.

Who pays return shipping?

For a voluntary return due to a change of mind, personal preference, ordering the wrong item, or no longer needing the product, the customer is generally responsible for return-shipping costs.

For a confirmed damaged, defective, incorrect, incomplete, or materially different product, contact us before returning it. Depending on the situation, we may provide a prepaid return label, another return solution, a replacement, or a refund.

What condition must a returned product be in?

Returned products should be clean, in good and resellable condition, and include all essential original components and accessories.

For Votara products, this may include adapters, cables, remote controls, mounting hardware, manuals, and other included components. Products that are heavily used, damaged, modified, exposed to water or unsuitable conditions, or missing essential parts may receive a reduced refund or may not be eligible for a voluntary return.

Do you charge a restocking fee?

Votara does not automatically charge a fixed restocking fee.

However, a reasonable condition-related deduction may apply when an item has reduced value because of customer use, missing components, missing packaging that affects resale preparation, damage not caused by a product defect, cleaning, testing, repackaging, or additional handling. We will explain any applicable deduction with the return decision.

When will I receive my refund?

Once an approved return arrives, we generally inspect it within 3–5 business days.

Approved refunds are issued to the original payment method. After Votara submits the refund, your bank, card issuer, or payment provider may take approximately 3–10 business days for the credit to appear.

Can I exchange an item?

We do not offer a guaranteed automatic exchange program for every product or variant.

If you need a different product, color, or option, you may request a return for the original item if it meets the return requirements. Once it is approved and processed, you may place a new order.

If an item is damaged, defective, or incorrectly supplied, contact us before ordering again so we can review the most appropriate solution.

What if my item is damaged, defective, or incorrect?

Contact us as soon as possible at support@votara.shop.

Include your order number, a description of the issue, clear photos of the product and packaging, and a short video if the issue is difficult to show in a photo. Please do not dispose of the product before we review your request, unless it presents a safety or sanitation concern.

Depending on the circumstances, we may provide a replacement, the missing component, a refund, prepaid return instructions, or another appropriate remedy.

Need more help?

For product questions, compatibility guidance, order assistance, tracking, shipping, returns, or refunds, contact:

Votara
Email: support@votara.shop
Phone: +1 207-930-7048

Customer support is available Monday–Friday, 9:00 AM–5:00 PM Mountain Time.

We aim to respond to most inquiries within 1–2 business days.