Shipping policy

Last updated: August 30, 2026

Thank you for shopping with Votara. This Shipping Policy explains how we process and deliver orders placed through votara.shop.

Votara is an online-only home technology store. We currently ship to eligible addresses within the United States only.

Processing time

Orders are typically processed within 1–2 business days after purchase.

Processing time is the time required to verify, prepare, package, and hand your order to the shipping carrier. Processing does not include carrier transit time.

Processing may take longer during:

  • Holidays.
  • Promotional periods.
  • High-volume sales periods.
  • Severe weather events.
  • Inventory verification.
  • Situations where additional order or address information is needed.

Orders are generally processed during business days. Business days do not include weekends or US federal holidays unless otherwise stated on the Site.

Shipping methods and delivery estimates

We currently offer the following domestic shipping options:

Shipping option Estimated delivery time after processing Shipping cost
Express Shipping 3–5 business days $4.99
Free Shipping 5–8 business days Free

Delivery estimates begin after the order has been processed and handed to the shipping carrier. They are estimates, not guaranteed delivery dates, and may be affected by carrier delays, weather, holidays, peak periods, incorrect addresses, or circumstances outside our control.

Shipping options and their final prices are displayed at checkout. The shipping rate selected at checkout is the rate that applies to the order.

Shipping coverage

We currently ship to eligible addresses within the United States only.

At this time, we do not offer international shipping unless an international destination is specifically made available at checkout.

We may be unable to ship to certain restricted, incomplete, undeliverable, or carrier-excluded addresses. If we cannot fulfil an order to the address provided, we will contact you using the information supplied at checkout.

Order tracking

When tracking is available, we will send a shipping-confirmation email after your order has been dispatched.

The email may include:

  • Carrier information.
  • Tracking number.
  • Shipment status.
  • A link to the carrier’s tracking page.

Please allow some time for the carrier’s tracking system to update after the package is handed over. Tracking updates may not appear immediately.

Shipping delays

We work to meet the delivery estimates shown on the Site and at checkout, but delays may occur because of:

  • High order volume.
  • Carrier delays.
  • Weather conditions.
  • Holidays and peak shopping periods.
  • Incorrect or incomplete shipping information.
  • Address-verification issues.
  • Transportation or logistics disruptions.
  • Events outside our reasonable control.

If we learn that an order cannot ship within the time promised, we will provide an updated shipment expectation and available options as required by applicable law.

If your order is delayed beyond the expected delivery window, contact us at support@votara.shop with your order number. We will review the tracking information and help where possible.

Incorrect shipping information

Please review your shipping information carefully before completing checkout.

We are not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by:

  • Incorrect or incomplete shipping addresses.
  • Missing apartment, suite, unit, or building information.
  • Incorrect ZIP code.
  • Unclaimed packages.
  • Delivery restrictions at the address.
  • Failure to collect a package.
  • Carrier issues occurring after the order has shipped.

If you notice an error in your shipping details, contact us immediately at support@votara.shop. We will make reasonable efforts to help, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

If a package is returned to us because of an incorrect or incomplete address, we may contact you about available reshipping options. Additional shipping charges may apply.

Lost, stolen, or missing packages

If the carrier’s tracking information shows that a package was delivered but you cannot locate it:

  • Check around the delivery location.
  • Ask household members, neighbors, or building management.
  • Check whether the carrier left a delivery notice.
  • Contact the carrier directly using the tracking information.
  • Contact us if the package remains missing.

Once an order is marked as delivered to the address provided at checkout, Votara is generally not responsible for theft, loss, or removal of the package after delivery. We will review the circumstances and assist with carrier inquiries where possible.

Damaged packages

If your package arrives visibly damaged, photograph the package and products before discarding any packaging and contact us at support@votara.shop.

Please include:

  • Your order number.
  • Photos of the outer package.
  • Photos of the product and damage.
  • A brief description of the issue.

We will review the situation and determine an appropriate solution, which may include a replacement, refund, return instructions, or another remedy.

Orders that cannot be delivered

If a package cannot be delivered because of an incorrect address, refusal, failure to collect, or another issue caused by the customer, the package may be returned to us.

If the package is returned, we may:

  • Contact you to arrange reshipping.
  • Require payment of additional shipping costs before reshipping.
  • Issue a refund after deducting applicable return or shipping charges.
  • Treat the order according to our Return & Refund Policy.

If the delivery issue was caused by Votara or a fulfilment error, contact us so we can review the matter and provide the appropriate solution.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible at support@votara.shop.

If the order has not been processed or shipped, we will make reasonable efforts to accommodate your request. Changes and cancellations are not guaranteed because orders may enter processing shortly after purchase.

If the order has already shipped, cancellation may no longer be possible. In that case, you may need to receive the order and follow the return process described in our Return & Refund Policy.

Shipping and returns

Shipping fees and return-shipping responsibilities are explained in our Return & Refund Policy.

Unless otherwise stated or required by law:

  • Return shipping for change-of-mind returns, personal preference, or ordering the wrong product may be the customer’s responsibility.
  • Original shipping charges are generally non-refundable for voluntary returns.
  • If an item arrives damaged, defective, incorrect, or materially different from its description, contact us before returning it.
  • A prepaid return label or other shipping remedy may be offered when the issue is verified as a fulfilment or product problem.

Shipping charges at checkout

The shipping cost displayed at checkout depends on the shipping method selected.

Current standard options are:

  • Express Shipping: $4.99.
  • Free Shipping: $0.00.

We do not add mandatory shipping charges after payment has been completed. Any available shipping option and its applicable price should be reviewed at checkout before placing an order.

Contact us

If you have questions about shipping, delivery, tracking, or an order, contact:

Votara
2020 N Academy Blvd Ste 261
Colorado Springs, CO 80909
United States

Email: support@votara.shop
Phone: +1 207-930-7048