Terms of service

Last updated: August 30, 2026

These Terms of Service (“Terms”) govern your use of votara.shop (the “Site”) and any purchases made through the Site. By visiting the Site, creating an account, submitting information, or placing an order, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use the Site or place an order.

Who we are

The Site is operated by:

Votara
2020 N Academy Blvd Ste 261
Colorado Springs, CO 80909
United States

Email: support@votara.shop
Phone: +1 207-930-7048
Website: votara.shop

Votara is an online-only home technology store offering smart-home accessories, connected lighting, portable entertainment technology, home-comfort products, home-access products, and related everyday technology essentials.

References to “Votara,” “we,” “us,” and “our” refer to the business operating votara.shop.

Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms.

You must not:

• Violate any applicable law, regulation, or third-party right.
• Use the Site for fraudulent, deceptive, abusive, or unlawful activity.
• Attempt to interfere with, disrupt, damage, or overload the Site or its systems.
• Attempt to gain unauthorized access to accounts, payment systems, networks, servers, or data.
• Transmit harmful code, viruses, malware, or other disruptive material.
• Use automated tools, bots, scraping tools, or data-mining tools without our prior written permission.
• Copy, reproduce, distribute, or exploit Site content for commercial purposes without authorization.
• Provide false, incomplete, or misleading information when placing an order or contacting us.

We may suspend, restrict, or terminate access to the Site if we reasonably believe you have violated these Terms or engaged in inappropriate, fraudulent, or unlawful conduct.

Eligibility

By using the Site or placing an order, you represent and warrant that:

• You are at least 18 years old, have reached the age of majority in your jurisdiction, or are using the Site under the supervision of a parent or legal guardian.
• You have the legal capacity to enter into a binding agreement.
• Any information you provide is accurate, complete, and current.
• You are authorized to use the payment method submitted at checkout.
• You will use products purchased from Votara only in accordance with their intended use and applicable instructions.

Product information

We make reasonable efforts to present accurate product titles, descriptions, images, features, prices, availability, and specifications.

However:

• Product images are for illustration and identification purposes. Colors, textures, and small visual details may vary due to lighting, screen settings, manufacturing variations, and product updates.
• Product dimensions, weights, materials, included components, and compatibility details may be approximate unless expressly identified as exact.
• Smart-home and connected-product compatibility can vary based on your door type, device, network, app version, power source, installation environment, and the way the product is used.
• Projector viewing results can vary based on room lighting, screen or wall surface, placement, streaming source, and connected devices.
• Air-comfort product performance can vary based on room size, airflow, temperature, humidity, and environmental conditions.

We do not guarantee that every product is compatible with every home, door, device, network, electrical setup, room, use case, or individual preference.

We may correct errors, inaccuracies, or omissions and update product information at any time without prior notice.

If you have questions about a product before purchasing, contact us at support@votara.shop.

Product use and safety

Our products are intended for general home-comfort, lighting, entertainment, home-access, and smart-home use unless otherwise stated on the relevant product page.

You are responsible for:

• Reading and following all product instructions, warnings, care guidance, and installation information.
• Using products only for their intended purpose.
• Checking that the product is compatible with your home, door, device, network, outlet, adapter, and local electrical requirements before use or installation.
• Using appropriate care and reasonable judgment during installation, charging, connection, cleaning, and operation.
• Keeping products away from children and pets where appropriate.
• Inspecting products before use and discontinuing use if a product appears damaged, defective, unsafe, overheated, wet, loose, or otherwise unsuitable for continued use.
• Using qualified professional installation where a product, your property, local requirements, or the product instructions call for it.

Do not use products in a manner that may cause injury, property damage, security risk, electrical damage, fire risk, water damage, or other harm.

To the extent permitted by law, Votara is not responsible for damage caused by improper use, misuse, unauthorized modification, improper installation, failure to follow instructions, use with incompatible devices or accessories, unsuitable electrical conditions, or use in an unsuitable environment.

Nothing in these Terms limits rights or remedies that cannot legally be excluded.

Pricing and payments

All prices shown on the Site are in United States dollars (USD) unless otherwise stated.

We reserve the right to:

• Change prices at any time without prior notice.
• Offer promotions, discounts, bundle pricing, or special pricing for limited periods.
• Correct pricing errors, typographical errors, or inaccurate product information.
• Limit quantities purchased per customer, household, transaction, or order.
• Refuse or cancel orders affected by an error, suspected fraud, unauthorized activity, or inaccurate information.

If a pricing error affects an order you have placed, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order. If we cannot reach you within a reasonable time, we may cancel the order and refund any amount paid for the affected item.

Payment must be made at the time of purchase using the payment methods available at checkout. By providing payment information, you represent that you are authorized to use the selected payment method and that the payment information is accurate.

Orders and acceptance

After you place an order, you may receive an email confirming that we received your order. This acknowledgement does not mean that we have accepted the order.

Your order is accepted when we process it for fulfillment and send a shipping confirmation, or when we otherwise confirm acceptance in writing.

We reserve the right to refuse, limit, or cancel an order for reasons including:

• Product unavailability.
• Incorrect product, inventory, price, or promotional information.
• Suspected fraud or unauthorized payment activity.
• Incomplete, inaccurate, or undeliverable shipping information.
• Violation of these Terms.
• Limitations imposed by law, payment providers, or shipping carriers.

If we cancel an order after payment has been processed, we will refund the applicable amount to the original payment method.

Shipping and delivery

Our Shipping Policy forms part of these Terms and explains processing times, delivery estimates, shipping methods, shipping charges, and delivery-related terms.

Votara currently ships to eligible addresses within the United States only.

Our standard shipping options are:

Shipping option	Estimated delivery after processing	Cost
Express Shipping	3–5 business days	$4.99
Free Shipping	5–8 business days	Free

Orders are typically processed within 1–2 business days. Processing time is separate from carrier transit time.

Delivery estimates are estimates only and are not guarantees. Carrier delays, weather, holidays, supply-chain conditions, incomplete delivery information, and other circumstances outside our reasonable control may affect delivery timing.

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, or additional costs resulting from an inaccurate or incomplete address provided at checkout.

Risk of loss and title for products pass to you upon delivery to the shipping address you provide, except where applicable law requires otherwise.

Returns, refunds, and exchanges

Our Return & Refund Policy forms part of these Terms and explains return eligibility, return windows, return-shipping responsibility, condition requirements, restocking deductions, refunds, replacements, and exchanges.

In summary:

• Eligible returns may be requested within 30 calendar days after delivery.
• Returned products must meet the eligibility and condition requirements described in the Return & Refund Policy.
• For voluntary returns, return shipping and original shipping charges are generally the customer’s responsibility.
• Condition-related deductions may apply where allowed by law and explained in the Return & Refund Policy.
• Damaged, defective, incomplete, incorrect, or materially different items should be reported as soon as reasonably possible.
• We may inspect a returned product before approving, partially approving, or declining a refund.
• We do not operate a guaranteed automatic exchange program; eligible returns and replacement requests are handled according to the Return & Refund Policy.

Please review the complete Return & Refund Policy before placing an order or requesting a return.

Intellectual property

All content on the Site, including text, photographs, product descriptions, graphics, logos, icons, designs, videos, product arrangements, and website layout, is owned by or licensed to Votara and is protected by applicable copyright, trademark, and other intellectual-property laws.

You may view, print, or download Site content solely for personal, non-commercial use.

You may not, without our prior written consent:

• Copy, reproduce, distribute, publish, sell, license, modify, or create derivative works from Site content.
• Use our brand name, logos, product images, or trademarks in a manner that suggests affiliation, endorsement, or partnership.
• Remove copyright, trademark, or proprietary notices.
• Use Site content for commercial, advertising, resale, or competitive purposes.

User content and reviews

If you submit a review, photograph, video, comment, feedback, or other content to us or through the Site, you represent that you have the right to submit it and that it does not violate another person’s rights.

You grant Votara a non-exclusive, worldwide, royalty-free, transferable, sublicensable right to use, reproduce, publish, modify, display, distribute, and otherwise use that content for business, marketing, product-review, customer-service, and Site-operation purposes.

We may remove or decline to publish user content that is unlawful, misleading, offensive, infringing, fraudulent, or inconsistent with these Terms.

Third-party links and services

The Site may contain links to third-party websites, applications, social-media pages, payment services, shipping services, software platforms, or other resources.

These links are provided for convenience only. We do not control, endorse, or assume responsibility for the content, policies, availability, privacy practices, or security of third-party services.

Your use of third-party websites and services is at your own risk and is governed by their applicable terms and policies.

Disclaimer of warranties

To the fullest extent permitted by law, the Site and its content are provided on an “as is” and “as available” basis.

We do not make warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement, except where such warranties cannot legally be excluded.

We do not guarantee that:

• The Site will always be available, uninterrupted, secure, timely, or error-free.
• Errors, defects, or technical issues will be corrected immediately.
• The Site, servers, or communications will be free from viruses or harmful components.
• Product descriptions, pricing, availability, or other Site information will always be complete, current, or error-free.
• Products will meet every individual expectation or be compatible with every home, device, network, door, power setup, or use case.

Nothing in these Terms limits warranties or consumer rights that cannot legally be excluded.

Limitation of liability

To the fullest extent permitted by applicable law, Votara and our officers, employees, agents, affiliates, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, loss of goodwill, business interruption, or property damage arising from or related to:

• Your use of or inability to use the Site.
• Your purchase or use of products.
• Delays, delivery issues, or errors caused by third-party carriers.
• Product installation, use, or operation in an unsuitable environment.
• Misuse, improper storage, improper installation, unauthorized modification, or failure to follow product instructions.
• Use with incompatible equipment, applications, networks, power sources, adapters, or accessories.
• Unauthorized access to or alteration of transmissions or data.
• Third-party websites, services, or content.

To the fullest extent permitted by law, our total liability for any claim related to the Site, these Terms, or a product purchased from us will not exceed the amount you paid for the specific product giving rise to the claim.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

Indemnification

You agree to indemnify, defend, and hold harmless Votara and our officers, employees, agents, affiliates, suppliers, and service providers from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising from or related to:

• Your use of the Site.
• Your misuse of a product.
• Your violation of these Terms.
• Your violation of applicable law or a third party’s rights.
• Information, content, or materials you submit through the Site.

This section applies only to the extent permitted by applicable law.

Governing law and jurisdiction

These Terms, and any dispute arising out of or related to the Site, products, orders, or these Terms, are governed by the laws of the State of Colorado, United States, without regard to conflict-of-law principles.

Subject to applicable law, you agree that any legal action or proceeding arising from or related to these Terms, the Site, or a purchase will be brought in the state or federal courts located in Colorado. You consent to the jurisdiction and venue of those courts.

Nothing in these Terms limits consumer rights or venue rights that cannot legally be waived.

Changes to these Terms

We may revise these Terms from time to time to reflect changes in our business, products, practices, services, technology, or legal obligations.

When changes are made, we will update the “Last updated” date at the top of this page. Where required, we may provide additional notice.

Your continued use of the Site after updated Terms are posted means you accept the revised Terms. If you do not agree to the revised Terms, you should stop using the Site.

Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

Contact us

If you have questions about these Terms of Service, contact:

Votara
2020 N Academy Blvd Ste 261
Colorado Springs, CO 80909
United States

Email: support@votara.shop
Phone: +1 207-930-7048